Exhibitor passes
All questions concerning exhibitor passes will be answered here.
Why can't I access my exhibitor passes?
You have to settle your invoice before being able to order and access your exhibitor passes.
Why can't I order any additional exhibitor passes?
Before you can order additional exhibitor passes you first have to access your free passes. You have to settle your invoice before being able to order and access your exhibitor passes.
Why can't I access any exhibitor passes even though our invoice has already been settled?
There are various possible reasons for this. Please contact the project management (see "Links & Contact").
Can I download my exhibitor passes a second time?
Yes. In "Order history" under the navigation item "My account" you can download all passes once again.
Do I need special passes for set-up and dismantling?
Yes, for safety reasons only people with a work identity card for the assembly personnel may enter the fair ground during set-up and dismantling. The work identity cards can be downloaded free of charge in the Online-Service-Center.No, you do not need a special pass for set-up and dismantling.
I have lost my exhibitor passes. Where can I get a replacement?
Before the trade fair starts you can access all passes once again in "Order history" under the navigation item "My account". While the trade fair is in progress please get in touch with the project management at the exhibitor's office.
Can I cancel my exhibitor pass order?
You can't do this yourself. Please contact the project management (see "Links & Contact").
Where can I find my orders to date?
You will find an overview of your orders within the dashboard under "Your orders". For full details of your order see under the navigation item "My account" in "Order history".