FAQ for exhibitors and partners

Registration

All questions concerning registration will be answered in that section.

How can I register?
Your access data (customer reference number and password) were sent to you by e-mail. Enter these on the welcome page and click on the "Login" button.

I no longer have my access data.
No problem. Please enter your customer number (shown on the official confirmation) on the welcome page and click on the "Send password" button.

I am an agency / trade fair constructor and would like to register.
We cannot share your client's access details with you for reasons of data protection. Please contact your client.

Vouchers

All questions concerning vouchers will be answered here.

What types of vouchers can I order?
You can order vouchers as a PDF and a CSV file or in DIN long print format.
 
What can vouchers in CSV format be used for?
This format provides you with a table listing the voucher codes. This allows you to integrate the voucher codes in your invitations (digital or printed).

Can I send the vouchers in PDF format by e-mail?

You can of course send the PDF by e-mail to a recipient. However, we advise against sending out vouchers to several recipients since all recipients have access to the same data. This means that more vouchers can be redeemed by one person than originally intended.

I sent the multi-page PDF document by e-mail to several recipients by mistake.

No problem. Please contact us (see "Links & Contact"), we will block the relevant vouchers. Please order new vouchers for inviting your customers.

When and where can I see who has already redeemed vouchers?
As soon as a voucher is redeemed you can see your customer's details under the navigation item "Registered guests".

Where can I find my orders to date?
You will find an overview of your orders within the dashboard under "Your orders". For full details of your orders see under the navigation item "My account" in "Order history".

Can I print out vouchers again and resend them?
Yes. In "Order history" under the navigation item "My account" you can download all vouchers once again.
 
Is it possible to print a different name onto the vouchers?
Yes, during the ordering process you can decide yourself which name should appear on the vouchers. Hall and stand numbers are not changeable.
 
Can I have the vouchers sent to a different address?
For postal delivery you can enter a different delivery address under the navigation item "My account" in the area "My data".

Exhibitor passes

All questions concerning exhibitor passes will be answered here.

Why can't I access my exhibitor passes?
You have to settle your invoice before being able to order and access your exhibitor passes. 

Why can't I order any additional exhibitor passes?
Before you can order additional exhibitor passes you first have to access your free passes. You have to settle your invoice before being able to order and access your exhibitor passes.

Why can't I access any exhibitor passes even though our invoice has already been settled?
There are various possible reasons for this. Please contact the project management (see "Links & Contact").

Can I download my exhibitor passes a second time?
Yes. In "Order history" under the navigation item "My account" you can download all passes once again.

Do I need special passes for set-up and dismantling?
Yes, for safety reasons only people with a work identity card for the assembly personnel may enter the fair ground during set-up and dismantling. The work identity cards can be downloaded free of charge in the Online-Service-Center.

I have lost my exhibitor passes. Where can I get a replacement?
Before the trade fair starts you can access all passes once again in "Order history" under the navigation item "My account". While the trade fair is in progress please get in touch with the project management at the exhibitor's office.

Can I cancel my exhibitor pass order?
You can't do this yourself. Please contact the project management (see "Links & Contact").

Where can I find my orders to date?
You will find an overview of your orders within the dashboard under "Your orders". For full details of your order see under the navigation item "My account" in "Order history".

General

General questions concerning tickets and vouchers will be answered here.

Our company name/address has changed, where can I enter this?
You can't do this yourself. Please contact the project management (see "Links & Contact").

 

 

Links & Contact

Register and login at the online service center

more

Contact

If you have questions regarding DACH+HOLZ International please contact our support:

T +49 89 189 149 141

service.dach-holz@ghm.de

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